Privacy Policy

Privacy Policy

Introduction

Welcome to https://mercedes-diagnostic-system.collision-talk.com (hereafter referred to as “Mercedes Diagnostic System,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and management of personal information in adherence to various international privacy laws and regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal data in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California Consumer Personal Information Collection, Use, and Disclosure Laws
  • Colorado’s Privacy Act (CPA)
  • Utah’s Consumer Sales Privacy Act (UCPA)
  • Connecticut’s Consumer Data Protection Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our online presence, including but not limited to:

  1. Our official website at https://mercedes-diagnostic-system.collision-talk.com
  2. All applications, services, and products offered by Mercedes Diagnostic System
  3. Interactions between users and our platforms, whether through direct use or third-party links

Please note that this policy does not extend to external platforms, applications, or services accessible via hyperlinks on our website. These third-party entities have their own privacy policies, which govern the collection and usage of personal data outside our control.

Processing Activities

This Privacy Policy guides your interactions when:

  1. You utilize our applications and services as an authorized user.
  2. You visit websites linked to this Privacy Statement.
  3. You engage with us through communications such as newsletters, emails, calls, or texts/SMS messages.

Personal Data Collection

We collect various categories of personal data to enhance your experience and improve our services. The types of personal information we gather include:

  1. Account Information: Details required to set up and maintain your user account, including usernames, passwords, and account preferences.
  2. Payment Information: Credit or debit card details, billing addresses, and transaction records for processing payments.
  3. Financial Information: Data related to your financial status, such as bank account information, if provided for direct deposits or withdrawal requests.
  4. Purchase Information: Records of products or services purchased from us, including order numbers and purchase history.
  5. Mobile Device Identifiers: Unique identifiers associated with your mobile device, such as IP addresses, device tokens, or advertising IDs, used for analytics and targeted advertising.
  6. Location Data: Geographic location information provided by your browser or device, which we may use to personalize content or services based on your region.
  7. Feedback: Any comments, reviews, or suggestions you share with us, which help improve our products and services.
  8. Social Media Information: Details obtained from social media platforms when you connect your account with ours for seamless sharing or login experiences.
  9. Product Information: Data related to the products you interact with on our platform, including interests and preferences expressed through product views, purchases, or ratings.

We collect this information through direct user input, interactions with our automated systems, and third-party contributions, ensuring transparency throughout the process.

Cookies and Similar Technologies

Cookies are small text files stored on your device by websites to remember certain pieces of information. We utilize cookies for several purposes:

  1. Strictly Necessary: These ensure basic functions of our website, such as enabling secure connections and remembering user preferences.
  2. Preference: Cookies in this category allow us to remember settings you’ve chosen, like language or display preferences.
  3. Analytics: They enable us to analyze your usage patterns on our site, helping us improve its performance and content.

Users can exercise control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Data Retention and Deletion

We retain personal data only for as long as necessary for the purposes it was collected or as required by applicable laws. Once the purpose has been fulfilled, we securely delete or anonymize the data in accordance with our data retention policies.

Security Measures

Mercedes Diagnostic System employs robust organizational safeguards and security practices to protect your personal information:

  1. Encrypted Communication: We use encryption protocols to secure data during transmission between your browser and our servers.
  2. Secure Third-Party Processing: We engage trusted third parties to process certain functions on our behalf, ensuring they adhere to strict privacy and security standards.

Children’s Privacy

We do not intentionally collect or solicit personal information from children under the age of 18. If we learn that a user is under 18, we will take steps to delete any collected data associated with that account.

Your Rights (Data Subject Rights)

Depending on your jurisdiction and local privacy laws, you may have certain rights regarding your personal data:

  1. Access: The right to request access to the personal data we hold about you.
  2. Rectification: The right to rectify inaccurate or incomplete personal information.
  3. Erasure (Right to be Forgotten): The right to request the deletion of your personal data in certain circumstances.
  4. Restriction: The ability to limit the processing of your personal data for specific purposes.
  5. Portability: The right to receive your personal data in a structured, commonly used format, and to transfer it to another controller.
  6. Objection: The right to object to the processing of your personal data for specific purposes.
  7. Non-Discrimination: The right to be free from discrimination when exercising any of your data subject rights.
  8. Approvals/Complaints: The ability to file appeals or complaints with relevant supervisory authorities and seek redress if you believe your privacy rights have been violated.

To exercise these rights, please contact our Privacy Team via the details provided below. We will respond to your requests in accordance with applicable laws.

Changes to Policy

Mercedes Diagnostic System reserves the right to update or modify this Privacy Policy at any time. Any changes made will be reflected on this page, and we encourage users to review it periodically for the latest information on our privacy practices.

Contact Information

For inquiries, unsubscribe requests, or questions related to data privacy, please contact us: